Privacy Policy — don999

1. Introduction

This Privacy Policy ("Policy") describes how don999 ("don999", "Platform", "we", "us", "our") — operator of the online casino and sports betting platform accessible at don999.cam — collects, processes, stores, shares and protects the personal data of individuals ("User", "Player", "you") who access or use the Platform.

By registering an account, making a deposit or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not consent to this Policy, you must not use the Platform.

This Policy should be read alongside don999's Terms & Conditions, which govern your use of the Platform. Where this Policy and the Terms conflict on data matters, this Policy shall prevail.

2. Definitions

In this Policy, the following terms have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, CNIC number, payment details, IP address, device identifiers and usage data.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure and deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this context, don999.
• "Data Processor" means a third party that processes Personal Data on behalf of the Data Controller.
• "KYC Data" means identity verification documents and information submitted as part of the Know Your Customer process, including CNIC copies, passport scans, proof of address and selfie/liveness checks.
• "Cookie" means a small text file placed on your device by the Platform to facilitate functionality and analytics.
• "Third Party" means any entity other than you or don999, including service providers, payment processors and regulatory authorities.

3. Data Controller Identity

The Data Controller responsible for your Personal Data is the operator of don999.cam, operating under an international licensing framework. Contact details for data-related enquiries are set out in Section 15 of this Policy.

don999 is not licensed, approved or regulated by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any provincial authority. This Policy does not constitute a representation that don999 complies with any specific Pakistani regulatory framework. International licensing obligations may impose specific data handling and retention requirements on the Platform, which this Policy reflects.

4. Personal Data We Collect

4.1 Data You Provide Directly

When you register, verify your account or contact support, we collect:

• Identity Data: Full legal name, date of birth, nationality, gender;
• Contact Data: Email address, phone number, residential address (city, country — e.g., Karachi, Lahore, Islamabad, Rawalpindi);
• KYC Documents: CNIC (front and back), Pakistani passport, proof of address (bank statement from HBL, UBL, Meezan Bank, Bank Alfalah or equivalent utility bill), selfie/liveness verification images;
• Financial Data: Payment method details (transaction references, account numbers — we do not store full card numbers), deposit and withdrawal history;
• Communications Data: Records of your correspondence with our support team, including live chat transcripts and email exchanges.

4.2 Data Collected Automatically

When you access or use the Platform, we automatically collect:

• Device & Technical Data: IP address, browser type and version, operating system, device type (mobile/desktop), screen resolution;
• Usage Data: Pages visited, games played, bets placed, session duration, click paths, search queries within the Platform;
• Geolocation Data: Approximate location based on IP address, used to enforce jurisdictional access restrictions;
• Cookie Data: Data collected via cookies and similar tracking technologies as described in Section 8.

4.3 Data from Third Parties

We may receive Personal Data about you from:

• Identity verification service providers who validate KYC documents;
• Payment processors who confirm transaction status (e.g., for deposits via methods familiar to Pakistani users such as Easypaisa, JazzCash or Raast — without implying those providers endorse gambling);
• Fraud prevention and AML screening services;
• Responsible gambling databases or self-exclusion registries applicable to the operator's licensing jurisdiction.

5. How We Use Your Personal Data

Purpose	Data Used	Legal Basis
Account registration and management	Identity, Contact	Contract performance
KYC and age verification	KYC Documents, Identity	Legal obligation / Contract
Processing deposits and withdrawals	Financial, Identity	Contract performance
AML and fraud prevention	Financial, Identity, Usage, Geolocation	Legal obligation
Responsible gambling monitoring	Usage, Financial	Legal obligation / Legitimate interest
Customer support	Identity, Contact, Communications	Contract performance
Platform security and integrity	Device, Usage, Geolocation	Legitimate interest
Platform analytics and improvement	Usage, Device, Cookie Data	Legitimate interest / Consent
Marketing communications (where consented)	Contact, Usage	Consent
Legal and regulatory compliance	All applicable categories	Legal obligation

6. Legal Basis for Processing

don999 processes Personal Data on the following legal bases, consistent with the requirements of the operator's licensing jurisdiction:

• Contract Performance: Processing is necessary to perform the contract between you and don999 — including account creation, transaction processing, and platform access;
• Legal Obligation: Processing is required to comply with applicable laws and licensing requirements, including KYC, AML, age verification, and regulatory reporting;
• Legitimate Interest: Processing is necessary for don999's legitimate business interests, including fraud prevention, security, product improvement and responsible gambling monitoring — where such interests are not overridden by your rights;
• Consent: Where none of the above bases apply, we will seek your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

7. Data Sharing & International Transfers

7.1 With Whom We Share Data

don999 shares Personal Data only in the following circumstances:

• Service Providers (Data Processors): KYC verification providers, payment processors, hosting and infrastructure providers, analytics platforms, customer support tools — all subject to data processing agreements;
• Licensing Authorities: The operator's licensing regulator may require access to player records as part of regulatory oversight;
• Law Enforcement and Legal Process: Where required by court order, legal process, or applicable law, we will disclose Personal Data to competent authorities;
• Responsible Gambling Bodies: We may share data with self-exclusion registries applicable to the operator's licensing framework;
• Business Transfers: In the event of a merger, acquisition or sale of assets, Personal Data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7.2 No Sale of Personal Data

don999 does not sell, rent or exchange your Personal Data with third parties for their independent marketing or commercial purposes. Any sharing is strictly limited to the purposes described in this Policy.

7.3 International Data Transfers

Given that don999 operates under an international licensing framework, your Personal Data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, don999 ensures that appropriate safeguards are in place — including contractual data transfer mechanisms or processing under equivalent data protection standards.

8. Cookies & Tracking Technologies

8.1 What Cookies We Use

don999 uses cookies and similar technologies (pixels, local storage) to operate the Platform and improve your experience. Categories of cookies used include:

• Strictly Necessary Cookies: Required for basic Platform functionality — login session management, security tokens, and fraud prevention. These cannot be disabled without impairing your ability to use the Platform.
• Functional Cookies: Remember your preferences such as language settings and display options between sessions.
• Analytics Cookies: Collect anonymised usage data to help us understand how players interact with the Platform — which pages are visited, where drop-offs occur, and which game categories are most accessed.
• Marketing Cookies (where applicable and consented): Used to deliver relevant promotional content. Applied only where you have explicitly consented.

8.2 Managing Cookies

You may control non-essential cookies through your browser settings or through any cookie preference tool provided on the Platform. Note that disabling strictly necessary cookies will impair or prevent access to the Platform. Clearing cookies will also remove your session and may require you to log in again.

9. Data Retention

don999 retains Personal Data for as long as necessary to fulfil the purposes described in this Policy, subject to the following guidelines:

• Active Accounts: Personal Data is retained for the lifetime of your active account plus such additional period as required by applicable law or licensing obligations following account closure;
• KYC and AML Data: Identity verification records and transaction data subject to AML requirements are typically retained for a period of 5 years following account closure or the last transaction, in line with standard AML record-keeping requirements in many licensing jurisdictions;
• Communications Data: Support interactions may be retained for up to 3 years for quality assurance and dispute resolution purposes;
• Marketing Data: Where consent has been given, marketing preferences are retained until withdrawn. Upon withdrawal, data is removed within a reasonable timeframe;
• Legal Holds: Where a legal dispute, regulatory investigation or law enforcement request is active, relevant data will be retained for the duration of that matter regardless of the above periods.

10. Security Measures

don999 implements appropriate technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, destruction or disclosure. Security measures in place include:

• TLS/SSL encryption for all data in transit between your device and our servers;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Role-based access controls ensuring only authorised staff access Personal Data on a need-to-know basis;
• Multi-factor authentication for Platform account access;
• Regular security reviews, penetration testing and vulnerability assessments;
• Incident response procedures with defined escalation and notification timelines.

11. Your Data Rights

Subject to the operator's applicable licensing jurisdiction and any overriding legal obligations (particularly AML and KYC retention requirements), you have the following rights in respect of your Personal Data held by don999:

To exercise any of the above rights, please contact [email protected]. We may require identity verification before processing any request. We aim to respond within 30 days, though complex requests may take longer.

12. Minors and Age Restrictions

don999 is strictly an adults-only platform. The Platform is not directed at individuals under the age of 18, or the higher minimum age required by the operator's licensing jurisdiction. We do not knowingly collect Personal Data from individuals below the applicable age threshold.

Age verification is a mandatory step in the KYC process. If don999 becomes aware that Personal Data has been collected from a minor, the relevant account will be closed immediately, all funds will be handled in accordance with the operator's terms, and the associated Personal Data will be deleted as promptly as legally permissible.

If you believe that a minor has registered an account on don999, please notify us immediately at [email protected].

13. Third-Party Links & Services

The Platform may contain references to or integrate with third-party services (including payment processors and game content providers). don999 is not responsible for the privacy practices or content of those third parties. This Policy applies solely to data processed by don999 in the operation of the don999.cam Platform.

Familiar payment references — Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are cited as contextual examples for Pakistani users. Any data you submit directly to a payment provider is governed by that provider's own privacy policy, not this Policy. No affiliation, endorsement or gambling support is implied by these references.

14. Amendments to This Policy

don999 reserves the right to amend this Privacy Policy at any time. Where material changes are made, registered users will be notified via the email address associated with their account or through a prominent notice on the Platform. The effective date at the top of this Policy reflects the date of the most recent revision.

Your continued use of the Platform following notification of material changes constitutes your acceptance of the revised Policy. We recommend reviewing this Policy periodically.

15. Contact Us

For any queries, complaints or requests relating to this Privacy Policy or the processing of your Personal Data, please contact don999's support team: